SHIPPING & REFUNDS

HOW WE SHIP

Making sure our chocolate looks as good on arrival as it does on our website is our top priority. To guarantee each order arrives in pristine condition, we package our chocolate in insulated shipping cartons filled with frozen gel packs, and recommend that customers choose the quickest shipping option possible.

If you have any questions regarding shipping options, please reach out. We’re here to help!

OUR SHIPPING POLICY

To ensure your chocolates arrive fresh and with no environmental damage, we use insulated shipping boxes containing frozen gel packs.

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Please provide a United States street address, as we cannot ship to P.O. boxes. Be sure to include the appropriate suite or apartment numbers when necessary to ensure proper delivery, and that someone is home to receive the order, so that it isn't sitting outside for extended periods.

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We want to make sure that we are able to accurately process your order. The details of your name, billing address, shipping address, and method of payment are critical. We cannot be responsible for errors in information that is provided to us. Costs resulting from such errors will be charged to you.

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We are committed to customer satisfaction. Every item we sell is carefully inspected before it is shipped for Quality Control. If there is any issue or discrepancy upon receipt of your order, customer must contact David Ramirez Chocolates via email for replacement or refund with pictures of shipping cartons bottom that shows the dimensions, top of shipping carton capturing the ship label and damage. These requests MUST be received within 3 days of delivery of the order. After 3 days of receipt,David Ramirez Chocolates considers the shipment to be delivered and accepted with no issues, and no refunds or reships will be offered. To report issues or send photos of damaged product, please email david@davidramirezchocolates.com Due to safety concerns for our customers, we cannot accept returned orders.

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We will ship your order in an attempt to satisfy your requested delivery date, however we are not responsible for shipping carrier delays due to weather, mechanical failures, or other factors beyond their control. We recommend choosing a delivery date that is early enough to allow for delays. David Ramirez Chocolates does not issue credit for shipping carrier delays.

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When selecting a delivery date, especially for a gift, please keep in mind that all of our gourmet

chocolates have a 3 week shelf-life.

SHIPPING SELECTION

Your order will ship within 3-5 business days after being processed unless a future date is requested. Once it has shipped, we recommend no more than a two day ship to maintain the integrity of the product. Please select a delivery date based on this and allow for any extra time that might occur due to the upcoming holidays as well as any possible weather delays that might occur during the winter months. Please note that we do not ship for Saturday, Sunday or Monday arrivals so when choosing your arrival date keep this in mind.

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You will receive final confirmation via email with your carrier tracking information.  

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OUR SHIPPING POLICY

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We want to make sure that we are able to accurately process your order. The details of your name, billing address, shipping address, and method of payment are critical. We cannot be responsible for errors in information that is provided to us. Costs resulting from such errors will be charged to you.

​

We are committed to customer satisfaction. Every item we sell is carefully inspected before it is shipped for Quality Control. If there is any issue or discrepancy upon receipt of your order, customer must contact David Ramirez Chocolates via email for replacement or refund with pictures of shipping cartons bottom that shows the dimensions, top of shipping carton capturing the ship label and damage. These requests MUST be received within 3 days of delivery of the order. After 3 days of receipt, David Ramirez Chocolates considers the shipment to be delivered and accepted with no issues, and no refunds or reships will be offered. To report issues or send photos of damaged product, please email nicole@davidramirezchocolates.com. Due to safety concerns for our customers, we cannot accept returned orders.

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We will ship your order in an attempt to satisfy your requested delivery date, however we are not responsible for carrier delays due to weather, mechanical failures, or other factors beyond their control. We recommend choosing a delivery date that is early enough to allow for delays. David Ramirez Chocolates does not issue credit for carrier delays.

When selecting a delivery date, especially for a gift, please keep in mind that all of our gourmet chocolates have a 3 week shelf-life.​

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REDIRECTED PACKAGE CHARGES

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When we are given incorrect or incomplete address information or if the shipper is asked to intercept a package in mid-delivery and redirect it to some other location, we incur additional charges from our shipping vendors and we have no choice but to pass those charges along to the customer. We regret that we cannot extend our delivery guarantees when your package is delayed for these reasons.

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ALLERGEN NOTICE

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David Ramirez Chocolates is not a nut, dairy, egg, soy, or wheat-free facility. While products containing common allergens are marked appropriately, trace amounts of these elements may be present in any of our products, as all our products are produced on shared equipment. If you (or any potential recipient of our chocolate) are highly sensitive to any of these ingredients, we strongly recommend against purchasing our product.

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COMMENTS & QUESTIONS

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We welcome comments and questions about this Privacy Policy. Comments and questions should be directed to david@davidramirezchocolates.com  or via U.S. mail at:

David Ramirez Chocolates